The dealer makes the 10hr round trip drive

So after more than 3 months of floundering with no solution for the problem, the dealer made the drive out here to look at the sawmill. Before he came, he let us know that he's only available on Saturdays as he has to run his business during the week.

He hadn't called to confirm, so it was a little bit of a surprise when he called saying he was in town waiting at the gas station. I headed out to where he was to meet him and take him to the mill. He had told me on the phone that he was bringing a new mill out and we'd swap motors and I would end up with a new mill with my motor on it. If that would solve the problem, I told him that would work. If it didn't solve the problem, I wanted him to be prepared to just load up the mill and cancel the transaction and we'd get a WoodMizer.

When I showed up at the gas station, I was looking for a pickup with a mill in the back. However, that was not the case. He informed me that he had actually sold that mill since we last spoke. His intentions for the visit revolved around making a couple of adjustments and getting me lined out on properly using the mill.

Since I was more interested in having a working mill than getting one that was 3 months newer than the new mill I already had, I was hoping he was right.

We spent a lot of time shrugging and staring at the mill when he realized that it was not a procedural or adjustment fix. There was a significant amount of time on the phone with the manufacturer while we tried to figure out how to solve the problem. Eventually, the techs had us try cutting with a bunch of weight stacked on top of the mill head.

We were able to cut a little bit better, but there were still issues and they needed to talk monday with some others at the manufacturer and try to figure out the real solution. All in all, he drove 10 hours, I got up abruptly and early on a Saturday, and nothing changed with the mill.