After a couple months of phone tag, hours on with support, UPS delivering shipments that don't solve the problem, and being walked through tearing the mill down, making adjustments, and trying everything short of sacrificing a goat, we gave up on the mill.
We contacted the dealer and the manufacturer and told them that if it wasn't going to work, that we needed it gone. At this point, we tore the whole thing down and placed it in the corner of our shop. We worked out a deal to use a mill from a family friend until we got our issues handled or purchased a WoodMizer.
We were basically told that they would make it work. Of course we were not convinced or even interested at this point. We had become accustomed to phone calls not being returned assumed that we were being ignored in the hopes that we would fade away. At this point we contacted our credit card company and started the process to reverse the charges for the mill. That is actually a great benefit when compared to just writing a check. Visa can get money back from a merchant and you can't get your bank to handle it if you paid with a check.
At this point, we did start getting phone calls returned. This would have been about three months into the process. We tried to put forth every effort to make it work. We already purchased the mill so it was in our best interested to make it work. In addition to calls getting returned, our dealer was now trying to schedule a visit to "fix" the problem. At this point, i'm still hoping that it's user error and that he'll just show up, call me an idiot, and tell me i'm doing something wrong.
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