With the sawmill not cutting correctly, we began the long process of calling the dealer and the manufacturer. Initially, we only called the dealer. However, he was not aware of any units having serious headshake unless one of the following was the problem.
- Tracks not level: This causes the opposite front/rear wheels to lose contact with the track. This can be caused by uneven base below track or excessively crowned 6ft segments, or improperly connected 6ft segments.
- cutting with dull blade: Supposedly this can cause the sawyer to cut with too much pressure and cause the blade to catch and start pulling the mill up off the tracks. Alternately, this can cause the blade to catch then release the wood during the cut.
- Other mill head adjustment: There are multiple adjustments on the mill head. Left and Right hangers that set the mill head cut height, mill head pillars that brace the head as it goes up and down the cut height, mill head stops that set the bottom limit of the blade height.
These are some of the things we learned from our dealer. However, he is located 10 hours away, so we were limited to phone support. When the above information turned into random education rather than a solution to our specific problem, we began contacting the manufacturer for support.
Not saying anything bad about our dealer, he just couldn't come see the unit in action and was constantly saying he "needs to call the manufacturer and see what they say". After calling a couple times for follow up and hearing that he "hadn't talked to them yet" we began to bypass him and go straight to the dealer.
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