As we patiently waited for the shipment to make it's way from New York to Oklahoma, we dreamed of a functioning sawmill. We were 5 to 7 business days away from getting started sawing straight logs. Talk about an end to a rough start. We were certainly looking forward to it in any case.
Once the track segments arrived, we unpackaged and began inspection. Although one segment was (to the naked eye) perfectly straight, the other one was as crowned as the 2 original segments. Seeing this, we were back on the phone again, wondering why they sent one straight and one crowned.
It was at this point that they started discussing what was and was not considered crowning. The track has to be out of true for more than 1/8th inch according to the warranty department. I could have told them the first track segments were within that spec. So, it turned out that they sent us another 12 foot of track that to replace the track that we received with the sawmill and was, according to them, perfectly acceptable.
Although getting $750 worth of track is a nice bonus, the fact that it didn't solve the problem in any way kinda made it useless. We now had the ability to make 21, lumber that wasn't straight while the mill shook so violently that it actually came off of the track twice.
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